Bitcoin ATM / Kiosk Transactions
Effective July 1, 2026
These disclosures apply to California customers using COINworKs Bitcoin ATM kiosks under the California Digital Financial Assets Law (Cal. Fin. Code §3501).
1. Fees: Your exact rate, spread, and fees are shown on screen before you confirmand on your receipt. Total charges do not exceed the greater of $5 or 15% ofthe transaction, as required by California law.
2. No insurance: Cryptocurrency purchased through COINworKs is not insured or guaranteed by the FDIC, SIPC, NCUA, or any government agency, and is not covered by private insurance against loss, theft, or cybertheft.
3. Transactions are final: Confirmed cryptocurrency transactions are irreversible. Once broadcast to the network, a transaction cannot be cancelled, recalled, or reversed.
4. Liability and errors: You are responsible for providing a receiving address you own and control. COINworKs is not liable for losses from an incorrect address you provide or transfers you authorize in error. If you believe a transaction was unauthorized, mistaken, or accidental, contact us as soon as possible using the methods below. You can update your contact information at any time using the same methods.
5. Timing: The time you initiate a transaction and the time it is executed and recorded may differ due to network or processing conditions.
6. No stop-payment: Because cryptocurrency transfers are irreversible, you do not have the right to stop or reverse a transfer once confirmed.
7. Receipt: You will receive a printed receipt at the kiosk and/or a confirmation by email or text.
8. Notice of changes: COINworKs will provide at least 14 days’ advance notice before any change to its fees, material terms, or the policies that apply to your transactions.
9. Not legal tender: No digital financial asset, including Bitcoin, is recognized as legal tender by the State of California or the United States.
10. Service availability: In the past 12months, COINworKs’ service has not been unavailable to 10,000 or more customers due to a service outage.
Unauthorized, mistaken, or accidental transaction
Contact us as soon as possible and within 60 days of the transaction. We will acknowledge your report within 3 business days and notify you of the outcome within 30 days. Please note that confirmed blockchain transactions are irreversible, so recovery may not be possible once a transaction is sent.
Filing a complaint
Contact us using any method below. We will acknowledge your complaint within 5 business days and notify you of the resolution within 30 days.
Updating your contact information
You can update your contact information at anytime using the methods below.
Phone (toll-free): (888) 811-2646
Text: +1 (650) 536-0069
Email: support@coinworks.info
Website: www.coinworks.info
COINworKs Inc operates one of the largest Bitcoin ATM networks — making crypto accessible, safe, and convenient nationwide.
