COINworKs Inc. — California Disclosures and Customer Protections
Bitcoin ATM / Kiosk Transactions
These disclosures apply to California customers using COINworKs Bitcoin ATM kiosks under the California Digital Financial Assets Law (Cal. Fin. Code §3501).
Your Transaction Disclosures
- Fees: Your exact rate, spread, and fees are shown on screen before you confirm and on your receipt. Total charges do not exceed the greater of $5 or 15% of the transaction, as required by California law.
- No insurance: Cryptocurrency purchased through COINworKs is not insured or guaranteed by the FDIC, SIPC, NCUA, or any government agency, and is not covered by private insurance against loss, theft, or cybertheft.
- Transactions are final: Confirmed cryptocurrency transactions are irreversible. Once broadcast to the network, a transaction cannot be cancelled, recalled, or reversed.
- Liability and errors: You are responsible for providing a receiving address you own and control. COINworKs is not liable for losses from an incorrect address you provide or transfers you authorize in error. If you believe a transaction was unauthorized, mistaken, or accidental, contact us as soon as possible using the methods below. You can update your contact information at any time using the same methods.
- Timing: The time you initiate a transaction and the time it is executed and recorded may differ due to network or processing conditions.
- No stop-payment: Because cryptocurrency transfers are irreversible, you do not have the right to stop or reverse a transfer once confirmed.
- Receipt: You will receive a printed receipt at the kiosk and/or a confirmation by email or text.
- Notice of changes: COINworKs will provide at least 14 days' advance notice before any change to its fees, material terms, or the policies that apply to your transactions.
- Not legal tender: No digital financial asset, including Bitcoin, is recognized as legal tender by the State of California or the United States.
- Service availability: In the past 12 months, COINworKs' service has not been unavailable to 10,000 or more customers due to a service outage.
How to Report a Problem or File a Complaint
Unauthorized, mistaken, or accidental transaction
Contact us as soon as possible and within 60 days of the transaction. We will acknowledge your report within 3 business days and notify you of the outcome within 30 days. Please note that confirmed blockchain transactions are irreversible, so recovery may not be possible once a transaction is sent.
Filing a complaint
Contact us using any method below. We will acknowledge your complaint within 5 business days and notify you of the resolution within 30 days.
Updating your contact information
You can update your contact information at any time using the methods below.